Helping Hampshire's Homes and Businesses since 1999
We offer adhoc and contract tech support to homes and offices in Hampshire.
Scroll down to find out more or call us on (01962) 844700.
WE HAVE MOVED - BUT WE CAN STILL HELP!
We are moving to new offices in South Western House, Ocean Village, Southampton, to accomodate our growing contract work. Although we will no longer have a retail premises in Winchester, don't worry we can still help home and small business customers with their computer service needs. We still offer remote support sessions for £30 inc VAT. We also still offer callouts for £90 to your home or office. As a new service we now offer collect and return fixed rate repairs (excluding parts) for £60 for all jobs (that exclude soldering or heatgun work).
We are still available on (01962) 844700 from 9am-5.30pm, Monday to Saturday and look forward to helping you from our new premises.
Computer Solutions Winchester was established in 1999 with one mission: to deliver high quality, low jargon technology support to home and business customers at a reasonable price. After twenty years and over a hundred thousand jobs, we are sure to be able to help with your technology needs.
It all started with James Dickens going to work for Paul Kane & Tom Gill on Jewry Street in Winchester. Having been trained up himself, James was made partner and went on to train over forty other technicians over the years.
It is the same emphasis on giving young technicians a chance to grow and gain experience from their seniors that has remained the bedrock for our company and it started with James learning from Tom and Paul.
OUR TEAM & EMPHASIS ON TRAINING
We train our technicians to a high standard, not just technically but in customer service and the ability to speak plain English. Currently we have senior technicians Billy Borca who’s been with us for over a decade and James Dickens who as director (mentioned above), as well as Krystian, our junior in training.
As a small team that has successfully managed tens of thousands of repairs over the years for several thousand customers. We rely not only on our CompTia and Microsoft training but have gone further to develop our own standards of training and procedure for all manner of our technician’s basic training, from security to customer service.
WE CAN HELP YOU REMOTELY
We can help with a variety of issues for £30 (including VAT) for up to half an hour, whether it be a software glitch or a bit of tuition we can help. Call us on (01962) 844 700 to find out more.
We use secure Teamviewer remote support software, that only gives us access once, and generates a random code every session for your security. This way we can help your resolve Windows and Mac questions from the comfort of your home or office.
CALLOUT SERVICE TO HOMES & OFFICES
We can visit your home or office to resolve hardware or software issues, setting up and giving training on new equipment, advise on home or office network/media setups, or even sharing and backing up your small office data.
The first hour of a callout costs £90 (including VAT) and £60 per hour thereafter for the same visit. Call (01962) 844700 to book a visit.
We can also do our collect and return repair service for £60 (including VAT) if the problem is something best suited to a workshop repair (a job such that requires dismantling on a bench, or a lengthly job is best taken away).
BLOCKS OF HOURS
For those that don't want the commitment of a contract but will need multiple hours of help over the coming years, you can buy a block of five hours with no expiry date for £300 inc VAT. This gives reduced charges on various jobs, so saves you money (remote support or workshop repairs from £15 and callouts from £30).
You may only need us once for help setting up an office VPN or migrating to the cloud, or once a week to help with small problems on your home PC or Mac, either way we can help.
In Winchester and surrounding areas we have a wide range of home, business and not for profit customers. We have completed over a hundred thousand jobs for several thousand customers, both homes and businesses. Ranging from training silver surfers at Age UK to fitting out the till systems at Jeremy France Jewellers on the high street, we have been able to help.
WE COLLECT LAPTOPS FOR CHARITY
We collect and refurbish laptops for the homeless. The data is securely wiped and repair work is done as part of a training regime for work experience students from the local schools we take in twice a year. So if you have an old laptop you want to donate please drop it in, the laptops are donated to the Winchester Churches Nightshelter (visit www.wcns.org for more details).