Tel. (01962) 844700
Computer Solutions
Helping Homes and Businesses in central Hampshire since 1999.
We offer remote and onsite, ad hoc
and contract based technical support.
Open 9am-5pm Monday-Saturday for remote technical support, with collect and return computer repairs and callouts to homes and offices bookable until 7pm on weekdays
(please note we no longer operate retail premises, and our Ocean Village office is appointment only).
Who We Are
Straightforward Customer Focused Technical Support since 1999
Formerly situated in retail premises on Jewry Street in Winchester, we purchased new commercial premises in Ocean Village, Southampton, in 2021, to accomodate our growing contract work. However we still offer a range of one off services for home customers. See the further sections (below and right) for more about our history, team, customer focused training, and services we offer.
What We Do
Home and Business
Long-Term & Ad Hoc Support
If you are a Hampshire business in need of long term technical support, we can offer tailored contract solutions. Please call or email to setup a meeting to discuss your requirements.
For homes and small businesses with one off support requirements, although we have expanded our business contract side, we can still help smaller customers with repairs and support in Winchester, Southampton or wider Hampshire.
We offer one off ad hoc remote support sessions for £40, callouts for £120 to your home or office, and we now offer collect and return fixed rate repairs (excluding parts) for £80 for all jobs (that exclude soldering/heatgun work, with all prices quoted include taxes and fees).
For ongoing support, or for larger jobs, we also offer blocks of hours at a reduced price per hour, with no expiry or contract (see 'Blocks of Hours' section below for more details).
Our Story
Computer Solutions Winchester was established in 1999 with one mission: to deliver high quality, low jargon technology support to home and business customers at a reasonable price. After twenty five years and over a hundred thousand jobs, we are sure to be able to help with your technology needs.
It all started with James Dickens going to work for Paul Kane & Tom Gill on Jewry Street in Winchester. Having been trained up himself, James was made partner and went on to train over forty other technicians over the years.
It is the same emphasis on giving young technicians a chance to grow and gain experience from their seniors that has remained the bedrock for our company and it started with James learning from Tom and Paul.
Our Team & Our Customer Focused Training
We train our technicians to a high standard, not just technically but in customer service and the ability to speak plain English. Currently we have a senior technician, James the manager and director, as well as a new junior in training starting soon to replace the outgoing Krystian (pictured) who we wish well in his new corporate support role, as well as Neil and Nicola in administrative roles.
As a small team that has successfully managed tens of thousands of repairs over the years, for several thousand customers. We rely not only on our CompTia and Microsoft training but have gone further to develop our own standards of training. What really sets us apart is that besides the industry accreditation our technicians attain, we train our staff to consider their goal as primarily to attain customer needs, rather than just fixing a technical problem.
We can help you remotely
We can help with a variety of issues for £40 for up to half an hour, whether it be a software glitch or a bit of tuition we can help. Call us on (01962) 844 700 to find out more.
We use secure Teamviewer remote support software, that only gives us access once, and generates a random code every session for your security. This way we can help your resolve Windows and Mac questions from the comfort of your home or office.
On-site visits to homes and businesses
We can visit your home or office to resolve hardware or software issues, setting up and giving training on new equipment, advise on home or office network/media setups, or even sharing and backing up your small office data.
The first hour of a callout costs £120 and £80 per hour thereafter for the same visit. Call (01962) 844700 to book a visit.
We can also do our collect and return repair service for £80 if the problem is something best suited to a workshop repair (a job such that requires dismantling on a bench, or a lengthly job is best taken away).
Blocks of Hours - A cost effective alternative to IT Support contracts
For those that don't want the commitment of a contract but will need multiple hours of help over the coming years, you can buy a block of five or ten hours with no expiry date for £400 or £800. This gives reduced charges on various jobs, so saves you money (remote support or workshop repairs from £20 instead of £40 and callouts from £80 compared to £120 on an ad-hoc basis).
You may only need us once for help setting up an office VPN or migrating to the cloud, or once a week to help with small problems on your home PC or Mac, either way we can help.
OUR CUSTOMERS
In Winchester and surrounding areas we have a wide range of home, business and not for profit customers. We have completed over a hundred thousand jobs for several thousand customers, both homes and businesses. Ranging from training silver surfers at Age UK to fitting out the till systems at Jeremy France Jewellers on the high street, we have been able to help.
CONTACT US
Would you like additional information about our repairs and other related services? Reach out, we’d be happy to hear from you.
01962 844700